Refund Policy

At Aura Acoustics, customer satisfaction is our top priority. If you're not completely happy with your purchase, we offer a 13-day return policy on all eligible products.

Eligibility for Returns

You may return your item within 10 calendar days of receiving your order, provided the item is:

• Unused and in original condition
• Complete with all accessories and packaging
• Not purchased on sale or clearance

Items Not Eligible for Return

Returns will not be accepted for:

• Products that show signs of use, wear, or damage
• Items missing original accessories or packaging
• Discounted or clearance items

How to Return a Product

To initiate a return, please follow these steps:

1. Contact us at Help@auraacoustic.shop within 7 days of delivery
2. Provide your order number and the reason for the return
3. We will send you a return shipping label and instructions
4. Pack the item securely and ship it back using the label provided
5. Once we receive the item and inspect it, we will issue your refund within

   5 business days

Refund Method

Refunds will be issued to the original payment method used at checkout:

• Credit/Debit Card – Refunds will be credited back to your card
• Local UAE Bank Transfer – Refunds will be processed to your provided account
• Cash on Delivery (if applicable) – Refunds will be issued via bank transfer after product return and verification

Need Help?

If you have any questions or concerns about returns or refunds, don’t hesitate to contact us at:
📧 Help@auraacoustic.shop

Thank you for shopping with Aura Acoustics